FAQ's
Here at Isla + Bo we strive to keep all of our AMAZING customers happy. If you have an issue for any reason, please contact us at hello@islaandbo.com right away. We try our best to accommodate all orders, and providing excellent customer service is our priority.
BEFORE YOU PURCHASE, PLEASE KEEP IN MIND:
We cannot state this enough, please read each item description carefully, and use our measurement guides if applicable to measure your child. Double and Triple check spelling on all Custom/Personalized items!
How can I write a review on a product?
You can write a product review easily on any product page, scroll down and you will see a button titled ‘Write a review.
Where do your items ship from?
We ship from one of our two warehouses. One warehouse being in Canada and the other in Asia. Our order processing time is currently at approximately 5 days. We are working hard to catch up and adapt to the huge demand! All orders go out Monday through Friday. During holidays, restocks, and new launches, we can experience additional delays.
Do you offer free shipping?
We currently offer $12 FLAT RATE to everywhere in Canada and the USA. Often times, we have free shipping promos for our mailing list subscribers so don't forget to sign up!
Do you ship internationally?
International shipping, COMING SOON!
Do you offer gift wrapping?
Gift wrapping, COMING SOON!
Can an order be changed?
This depends on whether or not an order has been fulfilled. Contact us ASAP at hello@islaandbo.com and we can let you know where we're at with your order and discuss options, if any. We want you to be happy 😊 and will work sincerely to make that happen. Sometimes however, it's out of our hands.
Do you accept returns?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a full refund within 30 days of purchase. (Returns must be in the state you received them. Unworn, unwashed , and in the original packaging.) Please review our Return policy here**
- Products must be in their original and respective packaging. Refunds are processed in 15-20 business days after receiving the return.
- You are responsible for shipping your package back to our returns department at our Canadian Warehouse.
- Once the item(s) for return is received and reviewed, you will be emailed. We will issue you a refund for the amount to the original payment form(s).
Do you accept exchanges?
We currently do not accept exchanges, due to tracking issues. If you need a different size, color, etc, please return your original order for a refund and place a new order.
The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. You can visit us daily to know about the latest updates of our collections and of course you can contact us at hello@islaandbo.com to inquire about re-stocking prints and styles etc.
Which payment methods are accepted?
We currently accept Paypal, Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Interac - more COMING SOON.
About Coupon Codes
All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine them in a single transaction. Coupon codes cannot be applied to collaboration collections. Coupon codes are only valid at checkout and we will not price adjust coupons if they were not used. You are welcome to use it on your next order.
Washing & Car for our products:
Most of our apparel is made from high end Lavish Viscose from Bamboo and Organic or high end Pure Cotton. We suggest washing them on cold/gentle cycle inside out. Lay flat to dry for optimal longevity or dry low and cool iron if needed. Follow all care tag instructions.
Viscose is know to be buttery soft and the softer the fabric, the more pilling is common — however, laying flat to dry really keeps the fabric new. Most moms prefer to flat dry or line dry for optimal texture, lasting color, and to last through the life span of the item.
Due to the delicate nature of our lavish fabrics, please do NOT wash with other items with zippers, buttons, or hardware. Snagging may occur. Wash separate with other babies items.
Will the color fade?
No. Everything is pre-washed and colors will not fade.
Why do my items fit differently?
In each production, we are constantly making small improvements from our customers' feedback. Measurements of our fabric may be 1-5cm in difference for seam allowance and the natural nature of the delicate fabric. Snaps, zippers, and small details are often improved to ensure the highest quality available in current production standards.
After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?
- Price adjustments for all sales are honored if you placed your order 48 hrs before the start of a sale. If requested within 2 days of the order, sale or promotion, unless otherwise noted in promotion rules.
- Price adjustment will be provided in store credit. Price adjustments exclude flash sales and promotions. Price adjustments will not be made for flash sales. Please read disclaimer for offer to verify eligibility of price adjustment.
- Final sale items are final sale and there will be no price adjustments.
Pre-Sale Shipping Times
Items marked PRE-SALE will ship in the approximate timeframe given in the description of the item. These dates are not guaranteed and will not process in our normal 5 day processing window. Upgrading shipping on a Pre-Sale item also does not constitute for a faster processing time. Your items will ship with the selected shipping method at checkout once the Pre-Sale item has been processed within the given dates.